Delivery Returns & Guarantee

You are welcome to order any items from our extensive range.  With the exception of earings (which due to hygiene reasons we cannot accept returns for) if you are dissatisfied, please return the goods to us.

We offer 14 days  approval on any item purchased from our website (with the exception of earings). You can claim a full refund (less postage and packaging) on any unworn or undamaged item (except earings) , in an unused condition, and in the original packaging, within 14 days of receiving your goods or alternatively, if you wish, you may exchange any item (excluding earings).

Refunds and Exchanges may only be processed when the returned items have been received by us. You must prepay the postage and use the label provided on our Returns Slip to send the goods back to us.

We do recommend that you obtain a certificate of posting from the Post Office, and consider insuring your parcel, in order that you can claim for any loss or damage, as we are unable to compensate for parcels that are damaged or mislaid in transit.

On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods. Where an exchange item is required, the card will be recharged on despatch of the replacement goods.

Please remember to also enclose the Returns Slip that comes with your purchase and use the label provided to return your goods to us.

Our address is:

Jiooli

9 North Mews Bennecourt Drive

Coldstream

Berwickshire

TD12 4EF

SCOTLAND

Email: info@jiooli.com
Telephone: +44 (0) 1890 885933
This does not affect your statutory rights. It is the customer's responsibility to ensure the safe return of goods to Jiooli.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods Damaged In Transit

In the event of goods being damaged on receipt they should be returned for our inspection immediately.

Under  no circumstances must items be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing.

Postage and packaging fees will be reimbursed for justified damage claims.

Delivery of Goods

Please allow up to 3-5 working days for delivery. We use the Royal Mail, registered mail, when dispatching all goods. We will endeavour, wherever possible, to dispatch goods on receipt of order although, if any goods that you order are out of stock, we will get in touch with you as soon as possible to let you know. You will have the option of having the item ordered for you or you may cancel your order altogether.

Delivery Costs

You will be required to pay delivery charges as follows -

UK mainland - FREE  

Rest of UK - £13.50

Rest of UK orders - orders over £300 are FREE

(Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Islands)

Europe - £20.00.         
European Overseas - orders over £400 are FREE.

Overseas - £40.00.      
All Other Overseas Countries - orders over £500 are FREE.

Deliveries outside of the EU may be subject to local sales taxes and/or import duties, over which we have no control, and for which we cannot accept liability.

Alternative delivery address

You will be given the option, at the Checkout stage, to specify an alternative delivery address if required.